Effective Date: 16 April 2026

This Return, Exchange and Refund Policy (“Policy”) governs all purchases made from Kalys Living Beddings (the “Company”). By purchasing any product from the Company, the customer acknowledges and agrees to be bound by the terms and conditions set out herein.

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1. GENERAL PRINCIPLES

1.1. The Company is committed to providing high-quality bedding products while maintaining strict standards of hygiene, product integrity, and customer satisfaction.

1.2. Given the personal and hygienic nature of bedding products, all returns, exchanges, and refunds shall be strictly governed by the provisions of this Policy.

1.3. This Policy applies to all transactions conducted through the Company, including in-store purchases, direct deliveries, and orders placed via remote channels such as telephone, WhatsApp, or social media platforms.

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2. CONDITIONS FOR RETURNS

2.1. A return shall only be considered where all the following conditions are satisfied:

- The return request is initiated within seven (7) calendar days from the date of purchase or delivery;
- The product is unused, unwashed, and in pristine condition, free from stains, odors, damage, or any form of alteration;
- The product is returned in its original packaging, with all tags, labels, and accompanying materials intact;
- A valid proof of purchase is presented, including an original receipt or verifiable transaction record.

2.2. The Company reserves the exclusive right to inspect and determine whether the returned product satisfies the above conditions.

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3. NON-RETURNABLE AND NON-REFUNDABLE ITEMS

3.1. The following items shall not be eligible for return, exchange, or refund, except where confirmed defective:

- Any bedding product that has been used, slept on, washed, or otherwise altered;
- Products with removed tags, damaged packaging, or missing components;
- Customized, special-order, or made-to-measure items;
- Clearance, discounted, or promotional items, unless defective at the time of purchase;
- Any product returned outside the stipulated return period.

3.2. These restrictions are imposed in the interest of hygiene, safety, and quality assurance.

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4. EXCHANGES

4.1. The Company may, at its sole discretion, permit exchanges within seven (7) calendar days of purchase, subject to compliance with Clause 2.

4.2. Exchanges shall be permitted under the following conditions:

- The product meets all eligibility requirements for return;
- The requested replacement item (including size, color, or design) is available in stock.

4.3. In the event of a price variation between the returned and replacement item:

- Where the replacement item is of a higher value, the customer shall pay the difference;
- Where the replacement item is of a lower value, the Company shall not be obligated to refund the price difference unless expressly agreed.

4.4. Availability of replacement items is not guaranteed at the time of exchange.

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5. DEFECTIVE OR DAMAGED GOODS

5.1. Where a product is received in a defective or damaged condition, the customer must notify the Company within forty-eight (48) hours of receipt.

5.2. The customer shall be required to:

- Provide clear photographic evidence of the defect or damage; or
- Present the product physically for inspection.

5.3. Upon verification, the Company shall, at its discretion:

- Replace the defective product with the same or a comparable item; or
- Issue a full refund where replacement is not feasible.

5.4. Claims submitted outside the specified 48-hour period may be declined.

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6. REFUNDS

6.1. Refunds shall only be issued under the following circumstances:

- The product is confirmed defective and no suitable replacement is available; or
- The Company expressly authorizes the refund following inspection.

6.2. Approved refunds shall be processed within three (3) to five (5) business days.

6.3. Refunds shall be effected using the original method of payment, including cash, mobile money, or bank transfer.

6.4. The following costs shall be non-refundable:

- Delivery or transportation charges;
- Any handling or service fees, where applicable.

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7. RETURN PROCEDURE

7.1. To initiate a return, exchange, or complaint, the customer shall:

- Contact the Company through its official communication channels;
- Provide proof of purchase and a detailed reason for the request.

7.2. The customer shall be responsible for returning the product to the Company’s designated location, except where the product is confirmed defective.

7.3. All returned products shall undergo mandatory inspection prior to the approval of any exchange or refund.

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8. TRANSPORT AND LIABILITY

8.1. Unless the product is confirmed defective, the customer shall bear all costs associated with the return or exchange process, including transportation and handling.

8.2. The Company shall not be liable for any loss or damage incurred during transit where the return is arranged by the customer.

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9. RIGHT OF REFUSAL

9.1. The Company reserves the absolute right to refuse any return, exchange, or refund request that does not strictly comply with this Policy.

9.2. All determinations made by the Company following inspection shall be final and binding.

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10. POLICY AMENDMENTS

10.1. The Company reserves the right to amend, revise, or update this Policy at any time without prior notice.

10.2. For purposes of interpretation and enforcement, the Effective Date stated above shall serve as the reference point for this version of the Policy.

10.3. Any amendments shall apply prospectively and shall not affect transactions completed prior to such amendments.

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For further clarification or assistance, customers are advised to contact Kalys Living Beddings through its official communication channels.